Technical Support
The FranklinCovey Technical Support Team offers a wide variety of resources to assist you with your product needs such as Web Support, Live Chat Support, E-mail Support, Phone Support, and Maintenance Agreement Options.
Standard Support
Web Support
Includes a searchable knowledgebase that allows you to find answers on top issues specific to your product, a "Downloads" page with the latest files to ensure you have the latest versions, and a "Tips & Tricks" page where you can gather ideas from other users.
Cost: FREE
Live Chat Support
Monday - Friday, 7 a.m. to 6 p.m. MST Technical Support consultants are available online to assist with any technical issues you may encounter.
Cost: FREE
E-Mail Support
Send an e-mail to our support staff and expect a response within 24 business hours (weekends and holidays excluded).
Cost: FREE
Phone Support
All calls regarding damaged product, installation, or set-up of PlanPlus are free. Call 800-418-1492. All other calls are as follows:
Phone support for all other calls has a $19.95 per incident charge (Available in the U.S. Credit Card only) Call 800-418-1492 Monday - Friday, 8a.m. to 5p.m. MST
Support Options for Software Site License
If interested in purchasing multiple copies please contact your Client Service Coordinator.
Terms and conditions of all technical support, support features, pricing and support availability are subject to change at any time, without notice.
